book review

Yeager’s mentor mindset—high standards paired with high support—rejects the false choice between demanding rigor without help and lowering the bar. It makes challenge a compliment and support a sign of respect.

Service is black and white; hospitality is color. In our increasingly transactional world, the deliberate creation of human connection isn't just good business; it's a form of resistance. A little color goes a long way in a black-and-white world.